Privacy Policy

Last Updated: 3 August 2026
Information about Pipster
Pipster Solutions Limited (“Pipster”, “we”, “us” or “our”) owns and operates www.pipster-solutions.co.uk.

Pipster Solutions Ltd

At Pipster Solutions Ltd, we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data when you:

• Visit our website
• Contact us
• Work with us as a client, supplier or partner
• Use our services

We are committed to handling personal information responsibly, transparently and in line with UK data protection law.

Who We Are

Pipster Solutions Ltd provides professional bid writing, bid management and coaching services.

For the purposes of UK data protection law, Pipster Solutions Ltd is the “data controller”.

Contact Details

Pipster Solutions Ltd
Heywood House
Heywood
Westbury
Wiltshire
BA13 4NA

Email: info@pipster-solutions.co.uk

Telephone: +44 (0)1380 871578

Data Protection Contact: Pippa Birch

Email: info@pipster-solutions.co.uk

What Personal Data We Collect

Depending on how you interact with us, we may collect and process the following personal data:

Client & Business Contact Information

• Name
• Business name
• Job title
• Business address
• Email address
• Telephone number
• Signature
• Communications and correspondence

Employee & Contractor Information

Where relevant, we may process:

• Home address
• Date of birth
• Bank details
• Emergency contact details
• Employment records

Website & Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and analytics data

How We Use Your Data

We use personal data to:

• Deliver our services
• Manage client relationships
• Respond to enquiries
• Manage contracts and accounts
• Improve our website and services
• Meet legal and regulatory obligations
• Maintain business records
• Send relevant business communications

We will only use personal data where we have a lawful basis to do so.

Lawful Bases for Processing

Under UK GDPR, the lawful bases we rely on may include:

Legitimate Interests

We process business contact information where necessary to operate and develop our business relationships and provide services effectively.

We ensure our legitimate interests are balanced against individuals’ rights and freedoms.

Contractual Necessity

We process data where necessary to fulfil contracts or provide requested services.

Legal Obligations

We may process personal data to comply with legal, accounting or regulatory obligations.

Consent

Where required, we will ask for consent before sending marketing communications or processing specific types of information.

Marketing Communications

We may occasionally contact clients and business contacts about services, insights or updates that may be relevant to them.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link within emails
• Contacting us directly

We do not sell personal data to third parties.

Website Usage & Cookies

Our website may use cookies and similar technologies to improve user experience and understand website performance.

Cookies may include:

• Essential website functionality cookies
• Website analytics cookies
• Performance and usage monitoring

You can manage cookie preferences through your browser settings.

Where required, cookie consent will be requested when visiting our website.

Sharing Your Data

We only share personal data where necessary and appropriate.

This may include:

• Microsoft 365 and OneDrive
• Dropbox
• Professional advisers and accountants
• IT and cloud service providers
• Regulatory or legal authorities where required

Access to personal data is restricted to authorised individuals who require access for legitimate business purposes.

International Data Transfers

Some of our service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including approved contractual safeguards and adequacy regulations where applicable.

Data Retention

We only retain personal data for as long as necessary.

In most cases, business and financial records are retained for up to seven years to comply with legal, tax and accounting obligations.

When data is no longer required, it is securely deleted or destroyed.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

These measures include:

• Secure cloud platforms
• Access controls
• Password protection
• Device security
• Restricted access to personal information

Pipster Solutions Ltd will follow all applicable legal reporting and notification obligations in relation to personal data breaches.

Your Rights

Under UK GDPR, individuals have rights including:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object
• The right to data portability
• Rights relating to automated decision-making

To exercise any of these rights, please contact us using the details provided above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

Automated Decision-Making

Pipster Solutions Ltd does not use automated decision-making or profiling.

Links to Other Websites

Our website may contain links to external websites.

This Privacy Policy only applies to Pipster Solutions Ltd. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical or operational changes.

The latest version will always be available on our website.